The EWURA Consumer Consultative Council (EWURA CCC) is a Council established under Section 30 of the Energy and Water Utilities Regulatory Authority (EWURA) Act, Cap 414 of the laws of Tanzania. The main function of the Council is to protect the interests of consumers of the EWURA regulated goods and services.
EWURA CCC has Regional Consumer Committees (RCCs) established in 26 regions in Mainland Tanzania.
In its resolve to increase outreach to consumers in the grassroots across the country and enhance effectiveness, EWURA CCC intends to recruit suitably qualified Tanzanians to fill vacant positions at its Head Office and RCCs’ offices in Arusha, Geita, Mara, Tabora, Ruvuma and Singida as follows:
1.0 Post Title: Customer Care cum Office Management Assistant
Duty Station: Arusha, Geita, Mara, Tabora, Ruvuma and Singida;
Available Vacancies: 6;
Reporting to: Advocacy Officer
Customer Care cum Office Management Assistant will be responsible for general office administration, as well as handling consumer-related complaints and enquiries.
1.1 Duties and Responsibilities:
i. Raising awareness on consumer rights and obligations as well as promoting activities of the Council and the regulated industry as a whole;
ii. guiding and assisting consumers of EWURA regulated goods and services in lodging complaints and channeling the same to appropriate Authorities for settlement;
iii. following up on complaints lodged/channeled to see to it that appropriate action is promptly taken;
iv. receiving, responding or referring any enquiries or complaints from consumers of EWURA regulated goods and services;
v. facilitating the proper functioning of RCCs;
vi. accounting for funds disbursed for the Council’s activities;
vii. preparing and submitting weekly, monthly, quarterly and annual progress reports for activities that fall under his/her docket; and
viii. taking good care of Council properties.
1.2 Academic Qualifications and Experience
The aspirant for the post must have the following qualifications and experience:
Possession of at least a Degree or equivalent in Business Administration, Community Development, Sociology, Mass Communication, Law or Education from a recognized institution;
possession of at least one year working experience with a demonstrable knowledge in customer care, office management or front office operations;
computer literacy in particular window operation systems;
excellent written and verbal communication skills in both Kiswahili and English;
ability to articulate the vision of the Council to different audiences and;
working experience in the energy and water sectors will be an added advantage;
2.0 Post Title: Administrative Assistant cum Receptionist
Duty Station: EWURA CCC Head Office in Dar es Salaam Reporting to: Administrative & Human Resource Officer
Available Vacancy: 1
Administrative Assistant cum Receptionist will be in charge of front office operations, reception and a range of other administrative tasks.
2.1 Duties and Responsibilities:
i. Attending incoming visitors such as customers, suppliers and other guests while ensuring that they sign in visitors’ book;
ii. Receiving incoming calls, responding to, or directing them accordingly;
iii. Handling incoming and outgoing mails and maintaining a record of the same;
iv. Maintaining registers for visitors and staff attendance;
v. Ensuring that the reception, and entire office set up is kept clean, tidy and attractive;
vi. Monitoring stock levels for stationaries, pantry stuff and other consumables and place orders for replenishment when deemed appropriate;
vii. Providing general administrative and clerical support including scanning, faxing, photocopying, typing and binding documents;
viii. Creating and maintaining electronic and conventional filing systems;
ix. Assisting in scheduling and coordinating meetings, appointments and travel arrangements;
x. Receiving, reviewing and compiling reports from Regional Consumer Committees (RCC);
xi. Maintaining office petty cash float;
xii. Performing any other duties as may be assigned by superiors.
2.2 Academic Qualification and Experience
The aspirant for the post must have the following qualifications and experience:
• Possession of a University Degree or Advanced Diploma in Office Management, Business Administration, Public Administration, Sociology, Human Resources Management, or Records Keeping Management;
• possession of at least one year working experience with a demonstrable knowledge in Administration, customer care, office management or front office operations;
• computer literacy, in particular, window operating systems;
• excellent written and spoken communication skills in both Kiswahili and English languages;
• ability to articulate the vision of the Council to different audiences.
2.3 Personal Attributes
In addition to the above skills and qualifications, the applicant is required to have the following attributes:
i. Ability to work independently with minimal supervision;
ii. Creative and spontaneous in serving customers;
iii. Excellent interpersonal skills.
3.0 Terms of Employment
3 years contract renewable upon satisfactory performance.
EWURA CCC is an equal opportunity employer.
4.0 Mode Of Application
An application letter with curriculum vitae (CV) including e- mail address or day-time contact telephone/mobile number, two (2) recent coloured passport size photographs and photocopies of certificates together with names and contacts of two referees should be addressed to reach the undermentioned by Friday, 09th March, 2018, at 1700 hours.
Applications may be sent by post, e-mail, or hand delivery.
Only short-listed candidates meeting the above criteria will be invited for interview. If you do not hear from us within two weeks after the application deadline, you should consider your application unsuccessful.
Lobbying and canvassing for employment will not be entertained and may work to the candidate’s disadvantage.
The Executive Secretary,
EWURA Consumer Consultative Council (EWURA CCC),
Second Floor, Info Tech Building, Plot 565 Kawe Beach, Mwai Kibaki Road,
P.O. Box 72175,
DAR ES SALAAM
Email: [email protected]
Telephone: +255 22 2780236
source Daily News February 21, 2018
Administrative Assistant – Kibondo, Tanzania (National Position) - Tanzania
Norwegian Refugee Council
The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.
The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters, NORCAP, with 650 professionals, ready to be deployed on 72 hours’ notice when a crisis occurs.
In mid-April 2016, NRC conducted a pre-assessment mission in the refugee camps in north western Tanzania and the assessment revealed that the humanitarian situation for the refugees requires urgent intervention and NRC therefore decided to establish an operational office in Kibondo town, to respond in Mtendeli and/or Nduta refugee camps. The initial interventions will focus in three sectors; shelter, WASH and education (initially construction of permanent classrooms). NRC is therefore seeking an Administrative Assistant for the NRC Office in Kibondo, Tanzania. The Administrative Assistant reports to the HR/Admin Coordinator.
Adhere to NRC policies, tools, handbooks and guidelines
Assist with the implementation of the support function portfolio according to plan of action
Request, receive, record, distribute and maintain adequate inventory of office and guest house supplies and consumables
Ensure order and cleanliness of the offices and accommodation facilities
Ensure that rent and utility bills (i.e. internet, electricity) are paid on time in collaboration with the logistics
Assist in the management and usage of telephone, fax, and other communication facilities in the office.
Arrange for staff and visitors’ visas, flight bookings, transport and accommodations
Receive and reconcile all flight and accommodation invoices
Arrange for conferences and workshops
Prepare and develop status reports as required by management
Supervision, training and development of Cleaners
Ensure proper filing, retrieving and archiving system for documents
Promote and share ideas for improvement of the support function
Minimum 3 years’ similar experience from working with administration in a humanitarian/recovery contextRelevant educational background combined with professional experience
Managing resources to optimize results
High-level competency in computer skills (Microsoft Office applications)
Fluency in English, both written and verbal in an advantage
Fluency in one or more of the national/regional languages
Administration / Organisation / Management
Ability to work under pressure.
Planning and delivering results
Empowering and building trust
Highest standards of ethics and integrity, and communicating with impact and respect
All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable
Duty station: Kibondo, or another location in North Wester Tanzania, where NRC supports the refugee response
Commencement: As soon as possible
Contract period: 3 months (with possibility of extension)
Salary/benefits: According to NRC’s general directions. The candidate will observe NRC’s code of conduct and working hours for the NRC Tanzania
TO APPLY CLICK HERE
Job title: Finance and Administrative Assistant
Reports to: Accountant & Procurement Specialist/HR Focal Person
Key responsibilities include:
• Maintain petty cash fund for the office
• Assist in preparation of Voucher and writing cheques once approved
• Assist in banking, paying out vendors and utilities bills (e.g Water, electricity etc)
• Track trip reports and Travel Expense reports from staff immediately when they are back from field
• Assist in procurement process
• Validate vouchers and requests of incentives payments from partners
• Perform other financial tasks when requested by Financial Controller or the Accountant
• Provides backup for the Accountant when required.
• Welcoming visitors(Reception) , Collecting/Sending official mails/documents as instructed
• Maintain inventory (Stationaries, Kitchen, Toilet & Garden) are always in stock
• Scanning, Photocopying, Binding,
• Facilitate hotel bookings and transport for visitors coming to the Tanzanian office and as well as for local staff travelling to other program sites
• Maintain the filling systems under supervision of your supervisor
• Maintaining office properties and ensure they are always in good conditions(ask for services/repairs once needed)
• Update the Inventory register as soon as a new purchase is complete
• Perform other tasks as requested by her/his supervisor and/or the PD and NCC.
Skills required:Minimum a Certificate in Accounting / Finance / Office orBusiness Administration, (a Diploma would be an added advantage) with a minimum of more than three years on the same position in International organization.
Kindly send only application letter and CV to [email protected] Application Deadline: 14 October 2016
ROLE TITLE: Administrative Assistant
TEAM/PROGRAMME: Administration LOCATION: Dar Es Salaam
GRADE: 5 POST TYPE: National
Level 1 – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.
Administrative Assistant is a member of the administration team accountable for ensuring quality, efficient and proactive administrative support services for staff and visitors in the Dar es Salaam office.
SCOPE OF ROLE:
Reports to: HR & Admin Manager
Staff directly reporting to this post: Nil
KEY AREAS OF ACCOUNTABILITY:
Front desk support
i. Greet all visitors to the office and deal with their requirements.
ii. Maintain and operate quality and efficient communication services through phone management and message taking, and arrange appointments as required.
iii. Make travel bookings which include flight and hotel bookings for SC staff and visitors followed SC policies and procedures and ensure that the Travel Planner is updated daily.
iv. Act as the contact person to help visitor enquiries and arrangements where necessary
v. Manage the reception area, ensure portrays a professional image of SC and that it is tidy and organised.
vi. Prepare data base and update contacts (INGO, donors, government and other collaborators)
vii. Deal with incoming and outgoing mail and arrange couriers, DHL etc. as necessary and forward urgent mails to the Line Manager and complete incoming register book for all mails. Keep copies of all incoming/outgoing mail and faxes into the file for retrieval purposes.
viii. Acknowledge receipt of sundries & stationery before entered into SC stores
ix. Update invoice register on daily basis and provide weekly updates of invoice tracker to finance, logistics and HR & Admin Manager
x. Process on a timely manner all invoices for payment of services and utilities, based on an updated invoice checklist for the Dar Office and international staff houses
xi. Provide monthly analysis of stationery and consumables and ensuring that the same is well managed, issued to staff and orders placed with procurement staff on a timely basis
xii. Support Managers in preparation for and organization of workshops and meetings ensuring value for money and due diligence process for selecting venues. Maintain a database of approved venues
xiii. Process business cards for staff as requested by line managers
xiv. Ensure effective and efficient use of all SC resources in order to keep costs low and ensure the security of all staff
xv. Comply with all SC policies and procedures with respect to child protection, health and safety, security, equal opportunities and other relevant policies.
Child Safeguarding Responsibilities
Ensure the way you carry out your work and behave is not putting children at risk (or further risk) – this means constantly scrutinizing your work and behavior through safeguarding lens and talking to children about possible design/implementation “flaws”. Understand and fulfill specific and additional responsibilities in achieving compliance of Save the Children’s Child Safeguarding Policy Standards
’Save the Children will respond to any emergency situations that puts at great risk the survival, protection, and well-being of significant numbers of children, resulting from natural disasters, conflicts, population movements and where particularly vulnerable communities are found to be in acute need. In executing an emergency response, Save the Children will endeavor to respond within 72 hours of a sudden catastrophic event. With this Save the Children through your line manager at any point of emergency may assign you an emergency responsibility role outside of your normal JD or area of work if required, however no staff will be forced against their will to work anywhere that they deem unsafe or insecure.’’
Working with managers and staff ensure that our expenditure is clearly accounted for and value for money achieved.
Ensure that our admin processes are followed and clearly communicated to staff, partners and communities, highlighting transparency, fair competition and value for money.
SKILLS AND BEHAVIOURS (our Values in Practice)
• Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the broader team and partners accountable to deliver on their responsibilities
• Sets ambitious and challenging goals for themselves and take responsibility for their own personal development
• Future orientated, thinks strategically and on a global scale
• Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, managers, members and external partners and supporters
• Values diversity and different people’s perspectives, able to work cross-culturally.
• Develops and encourages new and innovative solutions
• Willing to take disciplined risks
• Honest, encourages openness and transparency
• Commitment to Save the Children values
QUALIFICATIONS AND EXPERIENCE
• Commitment to and understanding of Save the Children’s vision, mission and values including rights-based approaches
• Bachelor degree in Business Administration, Social Sciences or Administration and management
• At least 2 years relevant working experience preferably in NGO environment
• An understanding and appreciation of, and commitment to “customer service”
• Strong organization and planning skills to prioritize a busy workload and meet deadlines
• Ability to develop and implement effective and efficient admin systems
• Excellent IT skills especially Microsoft office package.
• Good negotiation skills
• High levels of self motivation, integrity, commitment and enthusiasm
• A person with positive attitude
• Fluency in written and spoken English.
How to apply for the position
Please read the full details of the position at http://tanzania.savethechildren.net/jobs and apply as instructed. Only submit cover letter and recent Curriculum Vitae in a single file.
Do not attach any certificate at this stage, applications with certificates attachment shall not be considered.
Only short listed candidates will be contacted for Interview.
Application closing Date: 31st August 2016