Full time Digital Grid Inc in Customer Service and Support Jobs Email Job
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Job Detail

  • Experience 2 Years
  • Industry Development
  • Qualifications Degree Bachelor

Job Description

Job Description
Customer Service Officer (Dar es Salaam) –New post
REPORT TO: Quality Assurance Analyst
Location: Dar es Salaam

Summary:  Customer Service Officer will provides quality service which involves handling Agents queries, troubleshooting of products , managing customer/Agent account,  meet customer needs and answer questions, providing information about products, providing support to Agents,  planning of daily  tasks and providing price and delivery of information.

Tasks can involve:

 Deal directly with customers either by telephone, electronically or face to      face, respond promptly to customer inquiries.

 Handling and resolving customer complaints to obtain and evaluate all relevant information.

 Handling product and service inquiries.

 Providing pricing and delivery information, perform customer verification’, set up new customer accounts, process orders, forms, applications and requests, organize workflow to meet customer time-frames.

 Directing requests and unresolved issues to the designated resource.

 Managing customers’ accounts, keep records of customer interactions and transactions, recording details of inquiries, comments and complaints and recording details of actions taken.

 Preparing and distributing customer activity reports, maintaining customer databases, managing customer service administration, communicating and coordinating with internal departments and follow up on customer interactions.

 Providing feedback on the efficiency of the customer service process and other colleagues and play other assigned responsibilities and tasks from supervisor or/and management.

Education and Experience
 Diploma/BA degree in social science or education
 Proven experience as Customer  Officer or similar role of not less than 2 years
 Solid knowledge of customer service industry
 Excellent knowledge of MS Office
 Excellent organizational and multi-tasking skills
 Outstanding communication and interpersonal abilities
 Creativity and problem solver
 A team player with a customer-oriented approach

Key Competencies
 Interpersonal skills
 Communication skills – verbal and written
 Listening skills
 Problem analysis and problem-solving
 Attention to detail and accuracy
 Customer service orientation
 Initiative
 Stress tolerance
 Flexibility

How to Apply
1. Interested individuals should submit their applications to [email protected] indicating:
2. Why you think you qualify for this post
3.  Application letter, Current CV, academic and birth certificates. CV should indicate relevant experience based on previous tasks; and skills that you are bringing into the organization.
4. Names and contacts of three referees who have supervised you in your previous working

Channel your application via email to;

General Manager


P.o. Box 33452

Dar es Salaam

Application deadline is on 25th September, 2018. Telephone calls will not be entertained.

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