Experience 2 Years
Qualifications Degree Bachelor
Customer Service Officer (Dar es Salaam) –New post
REPORT TO: Quality Assurance Analyst
Location: Dar es Salaam
Summary: Customer Service Officer will provides quality service which involves handling Agents queries, troubleshooting of products , managing customer/Agent account, meet customer needs and answer questions, providing information about products, providing support to Agents, planning of daily tasks and providing price and delivery of information.
Tasks can involve:
Deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries.
Handling and resolving customer complaints to obtain and evaluate all relevant information.
Handling product and service inquiries.
Providing pricing and delivery information, perform customer verification’, set up new customer accounts, process orders, forms, applications and requests, organize workflow to meet customer time-frames.
Directing requests and unresolved issues to the designated resource.
Managing customers’ accounts, keep records of customer interactions and transactions, recording details of inquiries, comments and complaints and recording details of actions taken.
Preparing and distributing customer activity reports, maintaining customer databases, managing customer service administration, communicating and coordinating with internal departments and follow up on customer interactions.
Providing feedback on the efficiency of the customer service process and other colleagues and play other assigned responsibilities and tasks from supervisor or/and management.
Education and Experience
Diploma/BA degree in social science or education
Proven experience as Customer Officer or similar role of not less than 2 years
Solid knowledge of customer service industry
Excellent knowledge of MS Office
Excellent organizational and multi-tasking skills
Outstanding communication and interpersonal abilities
Creativity and problem solver
A team player with a customer-oriented approach
Communication skills – verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
Customer service orientation
How to Apply
1. Interested individuals should submit their applications to [email protected] indicating:
2. Why you think you qualify for this post
3. Application letter, Current CV, academic and birth certificates. CV should indicate relevant experience based on previous tasks; and skills that you are bringing into the organization.
4. Names and contacts of three referees who have supervised you in your previous working
Channel your application via email to;
P.o. Box 33452
Dar es Salaam
Application deadline is on 25th September, 2018. Telephone calls will not be entertained.