CUSTOMER SERVICE EXECUTIVEPopular

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Description:

JOB DESCRIPTION
Customer Service Executive ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service and to promote this idea throughout the company. He/she is expected to understand and satisfy the customers requirements and exceed their expectations if possible.


JOB DUTIES
Providing help and advice to customers using your company services
Communicating courteously with customers by telephone, email, letter and face to face
Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by other customer service team members
Handling customer complaints or any major incidents
Keeping accurate records of discussions or correspondence with customers;
Analysing statistics or other data to determine the level of customer service that the company provide
Producing written information for customers, often involving use of computer packages/software
Writing reports analysing the customer service that the company provides
Developing feedback or complaints procedures for customers to use
Developing customer service procedures, policies and standards of the company
Meeting with managers to discuss possible improvements to customer service
Delivering a high standard of customer service
Learning about your company services and keeping up to date with changes
Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses

QUALIFICATIONS
Diploma or Degree with 3 years work experience in the same field
Good communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Knowledge of relevant computer applications
Ability to handle pressure
 

TO APPLY CLICK HERE

Job Category
Other
Industry
Ngo, Community/Social Development /legal
Qualifications
Diploma or Degree with 3 years work experience in the same field Good communications skills
Experience
3 YEARS
Company Name
NONE
Apply To
HUMAN RESOURCE
P O BOX
NONE
CITY
Dar es salaam
Country
Tanzania
Email
APPLY ONLINE
Deadline
15 JANUARY 2017

 Ad ID : 6098

Date added
4 months, 17 days ago
 
Views
871
 
 

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